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General => Tech Support & Bugs => Topic started by: EpicPhailure on June 28, 2009, 12:28:45 PM

Title: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on June 28, 2009, 12:28:45 PM
Just as the title says, that's the error I've gotten. I have the StickOnline.zip archive thingy, and I've tried to overwrite the files with those ones, but it doesn't make a difference.

I'm not sure if that was what I'm supposed to do ^^'
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Danimal on June 28, 2009, 12:56:47 PM
Again my advice for this would be to make sure theres no computer security blocking it, e.g. firewalls etc.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Scotty on June 28, 2009, 04:38:57 PM
Chances are, if you are unsure, and don't see any red flags with any software firewalls you may have installed, the server hosting the update files might be down. 
Title: Re: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on June 28, 2009, 09:47:59 PM
S.O. with older versions worked before with my firewalls down, so I don't believe anything is blocking it.

So there's nothing wrong with the way I did it? Because whenever it updates, the client disappears and I go into the Zip to bring out another one.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Petro on June 28, 2009, 10:26:57 PM
This happened to me a couple times before, and what I found worked in fixing it is opening the SO client and then opening an internet browser immediately after (like before or as the little white Loading screen comes up). I don't know if this will work for you, but it can't hurt trying lol.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on June 29, 2009, 12:58:03 PM
I'm just going to wait for Meiun to send me the download link again. I've already sent it, so I'll just see if that fixes it.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Rentofrent on June 29, 2009, 03:52:50 PM
I got like 2 PM's That had the S.O Download Link, Im sending it to you on Stick hangout.

And S.O Is working for me now.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on June 29, 2009, 05:03:41 PM
Not working for me. I tried moving it to the same folder and then replacing them. I'm going to check my firewalls again, just to be sure...
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Rentofrent on June 29, 2009, 05:07:50 PM
Try deleting the client you was using before.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Meiun on June 29, 2009, 05:25:01 PM
There is already a topic that is more or less about this same issue (very similar one atleast)... So I will just copy my latest response to that topic here as well.

Often times with update related errors it does end up being some setting on the users computer, security restriction, or issue of that sort. However, the current webhost has been known to occasionaly cause a few issues with the updating.. I may be moving to a better one sometime soon (no promises yet). Either way, make sure that you have fully extracted all the required game files out of the archive before running them. Also, if you have Vista, try right clicking and selecting "Run as administrator". Lastly, if you are using a game client from before the donor server you will likely have to redownload it, in which case you should email me at (http://www.stick-online.com/images/email.png) asking for a copy.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on July 03, 2009, 03:14:48 PM
I've been trying everything that comes to mind, but so far, I've had nothing.

However, I did find something that could be the problem, or is related to it. My Norton Internet Security that I got as a free trial for this laptop by default. Or at least, I think it's a trial. Since it probably has a firewall as part of the program, that's why I think it's related. The problem is, it refuses to work and says that it's outdated or something. The only solution would be to buy the stupid program. But would the protection work even if the program isn't functioning?
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Meiun on July 04, 2009, 03:15:04 AM
Quote from: Epicphail on July 03, 2009, 03:14:48 PM
I've been trying everything that comes to mind, but so far, I've had nothing.

However, I did find something that could be the problem, or is related to it. My Norton Internet Security that I got as a free trial for this laptop by default. Or at least, I think it's a trial. Since it probably has a firewall as part of the program, that's why I think it's related. The problem is, it refuses to work and says that it's outdated or something. The only solution would be to buy the stupid program. But would the protection work even if the program isn't functioning?
I wouldn't be AT ALL surprised if norton had something to do with it. It's pretty much a known fact that Norton is a horendous security program. I can't tell you how many people i've known who have had tons of issues with norton. My advice would be to remove it completely, there are even some free antivirus programs out there that are far better (Avast antivirus for instance).
Title: Re: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on July 04, 2009, 11:06:36 AM
Downloading Avast Home Edition and uninstalling Norton right now.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: EpicPhailure on July 04, 2009, 01:56:41 PM
YES! IT F*CKING WORKS!

Thank you very much everybody who offered solutions, especially you Meiun =D
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Meiun on July 06, 2009, 12:11:54 AM
Quote from: Epicphail on July 04, 2009, 01:56:41 PM
YES! IT F*CKING WORKS!

Thank you very much everybody who offered solutions, especially you Meiun =D
Glad to hear it! Told you Norton was a piece of crap.
Title: Re: Failed to Retrieve the Latest Update Info
Post by: sly 3 4 me on July 06, 2009, 02:51:20 AM
I've used Norton for a while, haven't experienced any problems with it though. Glad that you figured out the problem after one and a half months.  :)
Title: Re: Failed to Retrieve the Latest Update Info
Post by: Lingus on July 06, 2009, 07:33:46 PM
The problem is that it was Norton Internet Security. It has all kinds of nonsense that would have been creating issues. Norton Anti-Virus is fine. Not great, but there's nothing wrong with it really.