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General => Off Topic => Topic started by: DivineLegend on February 21, 2010, 10:42:00 PM

Title: My game won't start up, help plz
Post by: DivineLegend on February 21, 2010, 10:42:00 PM
I bought Mass Effect on steam, and i downloaded it. When i went to start playing, the steam box saying that Mass Effect is starting up comes up, then it disappears like the game is about to start, then a windows box pops up saying that the program has stopped working. I even moved my whole steam folder to my second hard drive and redownloaded it, and it didn't work. I can't even find a number to contact steam for technical support....
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 21, 2010, 10:49:43 PM
can you give more info on your system hardware and software. There could be something in there it does not like.

also

https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460
Title: Re: My game won't start up, help plz
Post by: DivineLegend on February 21, 2010, 10:59:59 PM
More details about my computer  


Component Details Subscore Base score
Processor Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz 4.9 3.5
 Determined by lowest subscore

Memory (RAM) 2.00 GB 4.5
Graphics Mobile Intel(R) 4 Series Express Chipset Family 3.5
Gaming graphics 796 MB Total available graphics memory 3.5
Primary hard disk 17GB Free (70GB Total) 5.5
Windows Vista (TM) Home Premium

System  
--------------------------------------------------------------------------------

 Manufacturer Acer  
 Model Aspire 5735  
 Total amount of system memory 2.00 GB RAM
 System type 32-bit operating system
 Number of processor cores 2
 64-bit capable Yes

Storage  
--------------------------------------------------------------------------------

 Total size of hard disk(s) 139 GB
 Disk partition (C:) 17 GB Free (70 GB Total)
 Disk partition (D:) 54 GB Free (70 GB Total)
 Media drive (E:) CD/DVD

Graphics  
--------------------------------------------------------------------------------

 Display adapter type Mobile Intel(R) 4 Series Express Chipset Family
 Total available graphics memory 796 MB
       Dedicated graphics memory 64 MB
       Dedicated system memory 64 MB
       Shared system memory 668 MB
 Display adapter driver version 7.15.10.1527
 Primary monitor resolution 1366x768
 DirectX version DirectX 10

Network  
--------------------------------------------------------------------------------

 Network Adapter Generic Marvell Yukon 88E8071 based Ethernet Controller
 Network Adapter Atheros AR5B91 Wireless Network Adapter
 Network Adapter Microsoft Tun Miniport Adapter


my laptop actually has 2 hard drives, both 70 gb, and the second one was blank until i put the steam folder in it.
edit: i know about that way to contact them, but i still havent gotten any response from them, as to why i was looking for a number to contact them.
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 21, 2010, 11:13:02 PM
your integrated graphics are not going to cut it for a game like this.

http://en.wikipedia.org/wiki/Mass_Effect
Minimum
QuoteNVIDIA GeForce 6800 GT or higher, ATI X1300 XT or higher

use a better system to play the game. it is all you can do.

https://support.steampowered.com/kb_article.php?ref=4938-WTDF-9465
Title: Re: My game won't start up, help plz
Post by: DivineLegend on February 21, 2010, 11:15:37 PM
wow... talk about completely lame... and seeing as how it is a laptop, i think i will have to wait till i get a new computer... QQ i will talk to them and see if i can get my money back or if they can just ship me a 360 version.
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 21, 2010, 11:17:44 PM
https://support.steampowered.com/kb_article.php?ref=4938-WTDF-9465
Title: Re: My game won't start up, help plz
Post by: Pat on February 22, 2010, 12:16:15 AM
Why would you try to run Mass effect 2 on any sort of laptop?
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 22, 2010, 12:54:06 AM
Quote from: Pat on February 22, 2010, 12:16:15 AM
Why would you try to run Mass effect 2 on any sort of laptop?
well there are gaming laptops that could run this fine. and they are working on making external video card for laptops and that would fix gaming on them.
Title: Re: My game won't start up, help plz
Post by: Chaos on February 22, 2010, 12:09:23 PM
Yeah, I go by this general rule of thumb when it comes to laptops: If it has an intel graphics card, DON'T BUY IT.   :-X
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 22, 2010, 12:45:06 PM
Quote from: Chaos on February 22, 2010, 12:09:23 PM
Yeah, I go by this general rule of thumb when it comes to laptops: If it has an intel graphics card, DON'T BUY IT.   :-X

If your getting it for gaming than yeah don't. if you getting the laptop to do stuff other than gaming than it can do just fine.

Iv used intel graphics all the time for basic stuff and its ok. simple 2d games are ok. Watching online video, writing a paper, playing stick online, looking at email, etc work just fine.  

Im using Mobile Intel 945 right now.
Title: Re: My game won't start up, help plz
Post by: Chaos on February 22, 2010, 02:23:39 PM
That's true.

They still suck.
Title: Re: My game won't start up, help plz
Post by: Scotty on February 22, 2010, 03:34:29 PM
Quote from: ARTgames on February 22, 2010, 12:45:06 PM
If your getting it for gaming than yeah don't. if you getting the laptop to do stuff other than gaming than it can do just fine.

I would actually like to extend that to "If you're getting it for gaming or anything graphics card related, then ya, don't."  Intel chips are fracken ridiculous, and I regret buying a laptop with one.
Title: Re: My game won't start up, help plz
Post by: DivineLegend on February 22, 2010, 04:04:55 PM
well i never really planned on gaming with it, until i started playing wc3 with it, then i liked it more than on my 360...
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 22, 2010, 04:31:41 PM
Outside of gaming what problems have you ran into with intel? Your making it sound a lot worse than how it treats me.

QuoteIf you're getting it for gaming or anything graphics card related
well the only other piratical thing to do with a graphics card is to decode video.

Quotewell i never really planned on gaming with it, until i started playing wc3 with it, then i liked it more than on my 360...
Why? Why did you like it more than your 360.
Title: Re: My game won't start up, help plz
Post by: Chaos on February 22, 2010, 06:30:43 PM
E-machine's can do all those things, too.

Doesn't change the fact that they still suck.

Just because something works, does not mean it works well.  Intel GPUs are low-end garbage.
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 22, 2010, 06:49:41 PM
mmk. I think intel fine for everything but gaming and you dont. Thats ok because i do agree that intel is the worst (for graphics).  Topic is also solved and answered so i should stop also.
Title: Re: My game won't start up, help plz
Post by: Chaos on February 22, 2010, 07:04:47 PM
Quote from: ARTgames on February 22, 2010, 06:49:41 PM
mmk. I think intel fine for everything but gaming and you dont. Thats ok because i do agree that intel is the worst (for graphics).  Topic is also solved and answered so i should stop also.

Funny, I don't recall ever saying that Intel WASN'T fine for everything but gaming.  Whether it can do the job doesn't change the fact, though, that they, as a whole, suck.  The STRONGEST Intel GPU is a low-midrange card.  Seeing as you really can't customize a laptop like you can a desktop, if you're going to spend large amounts of money on a computer, I'd spend the extra dough to get something good.
Title: Re: My game won't start up, help plz
Post by: ARTgames on February 22, 2010, 07:11:14 PM
fine ok.
Title: Re: My game won't start up, help plz
Post by: DivineLegend on February 23, 2010, 12:47:27 AM
i'm not sure why exactly i like it more than playing on my 360, its just like moving from the gameboys to an actual gaming council. You just change.